Frequently Asked Questions
Everything you need to know about our premium sound design tools.
How do I receive my sample packs after purchase?
Once your payment is confirmed, you will receive an instant download link via email. You can also access your purchased files anytime through your Soul Chemist account dashboard.
Are the samples royalty-free?
Yes, all sample packs provided by Soul Chemist are 100% royalty-free. You can use them in your commercial music productions, film scoring, and performances without any additional licensing fees.
What file formats are included in the downloads?
Our samples are primarily provided in high-quality 24-bit WAV format, ensuring compatibility with all major DAWs including Ableton Live, FL Studio, Logic Pro, and MPC hardware.
Can I get a refund if I am not satisfied?
Due to the digital nature of our products, we generally do not offer refunds once a pack has been downloaded. However, if you experience any technical issues with the files, please contact our support team.
Are these samples compatible with my hardware sampler?
Absolutely. Since our files are standard WAV format, they can be loaded into any hardware sampler that supports digital audio files, such as the Elektron Digitakt, Akai MPC, or Roland SP-404.
Do you offer technical support for installation?
Yes, if you have trouble importing your samples or MIDI files into your specific software, our team is available to guide you through the setup process via our contact page.